Customized Products: Return and Refund Policy
Last updated: 15 November 2024
Refund and Replacement Eligibility
Full Refund or Replacement Available
A full refund or replacement will be provided in the following cases:
- Damaged or Defective Products: If the product has visible defects or damage upon arrival.
- Errors in Customization: If there are errors in customization (e.g., incorrect photo, text, or color) that do not match your order.
- Sizing Issues: If you request a free size exchange for shoes or clothing within 7 days of receipt, as detailed below.
Full Refund or Replacement Not Available
Refunds or replacements will not be provided in the following circumstances:
- Customer Input Errors: If you provide incorrect or incomplete information (e.g., wrong size ordered).
- No Return Request: If you do not initiate a return or refund request within 15 days of receiving your order.
- Items Used or Worn: If the item is used, worn, or not in its original condition.
- Non-Returnable Custom Products: Due to the personalized nature of customized products, we generally do not accept returns or exchanges unless there is a defect or error on our part.
Returns Due to Errors or Defects
If you receive a customized product that is damaged, defective, or incorrect, please contact us within 7 days of receiving your order. We will gladly offer a replacement or a refund in cases where:
- The product has visible defects or damage upon arrival.
- Errors in customization (e.g., incorrect photo, text, or color) that do not match your order.
Sizing Issues
In the rare event that a customer is unhappy with the fit of their shoes or clothing, we offer a one-time free size exchange for shoes and clothing!
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Exchange Conditions: Free exchanges are allowed once per shoes or clothing order. You must request a size change within 7 days of receiving the order. If not, no exchanges will be made.
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Exchange Request Details: To validate the exchange, please email us the following: a) Reason the products didn't fit (e.g., too small, too big, too narrow), b) The new size requested, c) Your name, d) Order number.
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Size Exchange Limits: Size exchange requests differing by more than 2 sizes from the original order will be considered a customer-input error and will not be eligible for exchange.
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Sizing Charts: To reduce the risk of sizing issues, we provide accurate sizing charts on each product page.
Note: We only provide free size changes for shoes and clothing. No refund is available for sizing issues.
Cancellations and Changes
You may cancel or modify your order within 12 hours of placing it, as we begin processing customized products shortly after an order is received. Please email us at support@walkyourstyle.com with your order number and details of the changes you would like to make.
How to Request a Refund/Return
- Email us at support@walkyourstyle.com with the necessary details.
- Upon approval of your return/refund request:
- Log into your account.
- Select the order for return.
- Indicate the items to return and the reason for return.
- Click "Submit request."
If approved, you will receive shipping instructions and a return label. After receiving and inspecting the returned product, a refund will be processed in accordance with the criteria stated above.
Refunds (if applicable)
Once your claim is reviewed and approved, we will notify you of the refund status. Refunds will be issued to your original payment method within 5-10 business days after approval. Please note that refunds are only available for orders that meet the criteria listed above.
Customer Satisfaction
We value your satisfaction and will do our best to address any concerns you have about your customized product. If you have any questions about our return, refund, and shipping policy, please reach out to our customer support team at support@walkyourstyle.com.
